Administration Support Officer - Western Pathways Program
13/03/2026
22/03/2026
Permanent - Part Time
Sunshine
Community Services and Development
About the organisation
Jesuit Social Services is a social change organisation working to build a just society where all people can live to their full potential. We reflect on the critical factors shaping our contemporary world; the social, political and economic contexts, and we adapt our practice to work with those most in need.
Since 1977, Jesuit Social Services has provided services to some of the most disadvantaged in our community.
We place a high priority on advocacy and are a leader in policy development and research.
About the program
Western Pathways is an engagement and diversionary program designed to respond to community concerns about increasing social and economic disadvantage and its connection to negative social and community behaviours across Melbourne’s western region. The program supports people experiencing economic and social exclusion, with a strong focus on young people aged 15–24 and their families who are facing unemployment and increasing cost-of-living pressures. Through early intervention and prevention, Western Pathways works with individuals and families before offending occurs, supporting positive choices, reducing risk factors associated with antisocial behaviour, and strengthening community safety and wellbeing.
The program delivers a participant-centred service from initial engagement through to further education, training or employment. Tailored pathways are developed in partnership with each participant, aligning individual aspirations with workforce and community needs while ensuring access to holistic supports that promote health, mental health, family stability and overall wellbeing. Central to Western Pathways is the development of trust-based, culturally safe relationships that enable staff to understand participants’ goals and circumstances and respond effectively. Referrals are sourced from Victoria Police (including Proactive Policing Units), youth and community organisations, cultural organisations, courts, government agencies and families. Engagement is voluntary and does not impact existing welfare or support arrangements. The ultimate objective of Western Pathways is to improve long-term employment and wellbeing outcomes, reduce intergenerational disadvantage, and promote positive community engagement and participation across Melbourne’s west.
Job Description
About the role
The purpose of the Administration Support Officer role is to provide effective administrative infrastructure that enables the successful delivery of the Western Pathways Program, a community-based engagement and diversionary program supporting individuals and families experiencing social and economic disadvantage.
The role ensures the smooth coordination of program administration, including participant data management, referral tracking, documentation, scheduling and stakeholder communication. By maintaining accurate records and supporting program systems, the Administration Support Officer helps ensure participants move smoothly through the program from initial engagement through to education, training or employment pathways.
Through organised, reliable and culturally respectful administrative support, the role contributes to the program’s broader objectives of early intervention and prevention—supporting positive life choices, reducing risk factors associated with antisocial behaviour, strengthening family and community connections, and improving long-term employment, wellbeing and community participation outcomes across Melbourne’s western region.
What Jesuit Social Services can offer you:
An organisation that lives its values, through its day to day work
A welcoming and supportive relational environment
A comprehensive Induction and Orientation program
Ongoing training and development related to your role
Employee assistance program
A competitive salary plus salary packaging benefits
Generous leave
Desired Skills and Experience
About you
The Administration Support Officer will be required to demonstrate the following:
Proven experience in employer engagement, recruitment, or workforce development, with strong knowledge of local labour market conditions in Western Melbourne.
Demonstrated ability to build and maintain relationships with training and education providers, including TAFEs, RTOs, and community education organisations.
Experience working with diverse community groups, including multicultural communities, young people, and participants with complex needs.
Strong understanding of training pathways, apprenticeship/traineeship models, and education entry requirements.
Highly developed communication, negotiation, and stakeholder management skills, with ability to coordinate multi-stakeholder pathways.
Ability to work in a participant-centred and trauma-informed manner, with a focus on trust, respect, and tailored support.
Capacity to fulfil all reporting and administrative requirements associated with the position.
Understanding and sympathy with the mission and ethos of Jesuit Social Services
Valid Working with Children Check card.
Successful Police Check to be conducted by Jesuit Social Services prior to commencement
We place a high priority on advocacy and are a leader in policy development and research.
How to apply
Upload your resume and cover letter incorporating your responses to the Key Selection Criteria from the Position Description.
For further information please contact Bianca Barbarisi on 0428 511 463.
Applications close at 5.00pm Sunday 22nd March, 2026
Applications will be reviewed on an ongoing basis and the closing date may be subject to change without notice.
Jesuit Social Services is an Equal Opportunity Employer, committed to providing a working environment that embraces and values diversity and inclusion. We celebrate and welcome all people regardless of ethnicity, cultural background, age, gender, sexuality, disability or religious affiliation.
We strongly encourage applications from all community members including Aboriginal and Torres Strait Islander people, members of the LGBTIQA+ community, people with a disability, people of culturally diverse backgrounds and working parents.
Jesuit Social Services is a Child Safe organisation and is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.
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